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Office of Technology Policies - Policies for Computer Hardware, Software, and
Services
A. General Information
The Associate Vice President of Technology must
approve all computer hardware, software, and
services prior to acquisition. All applicable
purchasing requirements of Glenville State College
and/or the State of West Virginia and shall apply to
all requests.
B. Hardware
All computer hardware used directly or indirectly in
Office of Technology operations is acquired by and
is under the control of the Associate Vice President
of Technology. Any computer hardware acquired by a
division or office is under the control of the
Associate Vice President of Technology in the direct
or indirect operations of the Office of Technology.
The Associate Vice President of Technology must be
consulted in the planning of any purchase of
computer hardware and must sign the request for
purchase before it can go to the Business Office for
processing under the guidelines specified above.
The Office of Technology is responsible for the
coordination of the maintenance and care of all
computer hardware. The Office of Technology will
charge non-controlled hardware to the appropriate
division or office.
Computer hardware owned by the College may be used
by any faculty member, division, department, or
student who needs it when available. The department
that originally requested the hardware will have
first call on its use. Other interested parties may
obtain use of the hardware on a first-come,
first-served basis coordinated through the Associate
Vice President of Technology and the department
involved. Hardware locations may be changed from
time to time to meet different needs and priorities.
Computer hardware may be made available for use by
any of the available methods:
- Located in a public area for general use by
all users.
- Located in specified office or room for an
extended period of time for use by a specific
user or group of users. The person requesting
such services shall be responsible for all
hardware assigned to them and shall report any
problems to the Associate Vice President of
Technology for correction.
- Signed out to a faculty or staff member for
a short period of time to supplement the basic
hardware already available to them. No hardware
will be removed from the campus without prior
written approval of the Associate Vice President
of Technology.
C. Software
General-purpose software may be acquired by the
Office of Technology and made available to anyone
who needs it. Special purpose software needed for
single or very few users may be purchased through
the Office of Technology. Special purpose software
will be made available to the interested users on a
space-available basis. There will be times when the
Office of Technology will have to remove certain
software or files in order to make room for someone
else to use the system. All attempts will be made to
leave all software available at all times, but this
cannot always be the case due to the size of the
current computer system.
D. Services
The Office of Technology staff provides computer
assistance and services to all areas of the College.
All requests for any services must be submitted, in
writing, by Intranet or by oral consultation, to the
Associate Vice President of Technology only. The
Associate Vice President will assign appropriate
staff to the completion of such requests. The
Associate Vice President will assign appropriate
staff to the completion of such requests. The
Associate Vice President will also attempt to give
deadlines of completion to the person requesting the
service. Such deadlines will be approximate, as
other, higher priority requests may need servicing
first.
E. Instructional Consulting
The Office of Technology will provide professional
and paraprofessional assistance to students using
the available computers in their course work. This
assistance includes terminal usage, log-on/log-off
procedures, error messages, and use of the
appropriate manuals, but shall not include program
design. Instructors needing assistance will direct
such requests to the Associate Vice President of
Technology as outlined under services above.
F. WVNET (West Virginia Network for Educational
Telecomputing)
Glenville State College is a member institution of
WVNET. As such, the computer services available to
the user are not limited to the micros and the mini
systems located on campus. They are enhanced by
access to large-scale computing power at the WVNET
host site in Morgantown and by WVNET's connections
to national and international networks. Request for
services provided by WVNET must be made to the
Associate Vice President.
G. Computer Accounts
To use the networked computer systems located at
Glenville State College, one must have a valid
account number. Students generally receive accounts
from their instructors and such accounts are active
for only the specific term the course is taught.
Extensions of the life of an account past the end of
the term must be approved by the involved instructor
and by the Associate Vice President of Technology.
Other non-class accounts may be obtained by
contacting the Associate Vice President of
Technology.
Office of Technology Help Desk Hours
Monday -
Friday.............................................8:00
a.m.-5:00 p.m. |
