If your computer does not have the proper hardware, BlackboardTM Learn Release 9.1 may run slowly or may not run at all. Prior to using BlackboardTM Learn Release 9.1 on your computer, compare your current system configuration with the system requirements below.

Hardware Minimum Requirements

  • 1.5 GHz CPU or greater with minimum of 1GB RAM
  • Network adapter: LAN (Ethernet) or wireless (WiFi)
  • DSL or cable broadband Internet (Dial up not compatible)
    • 3G & 4G connections not recommended when taking tests
  • CD/DVD drive and speakers may be required; refer to course requirements

Operating Systems, Web Browsers & Plugins

  • Windows XP, Vista, or 7
  • MAC OSX 10 or later
    • OSX 10.4 Tiger not supported
  • JAVA Runtime Environment 6

To determine which web browser to use with the Blackboard Learn System, find your operating system in the left column and choose a web browser. When possible choose a recommended browser which Blackboard has certified compatibility. In addition, you should have at least two approved browsers installed on your computer to accommodate for ongoing browser version changes.

Microsoft Windows Operating System

  Internet Explorer 10 Internet Explorer 9 Internet Explorer 8 Firefox ESR1 Firefox Final Release Channel2 Chrome Stable Channel2
Windows XP (32-bit) Unsupported by Microsoft Unsupported by Microsoft Compatible Certified Compatible Compatible
Windows Vista (32-bit) Unsupported by Microsoft Certified Compatible Certified Certified Compatible
Windows Vista (64-bit) Unsupported by Microsoft Compatible Compatible Certified Compatible Compatible
Windows 7 (32-bit) Unsupported Certified Compatible Certified Certified Certified
Windows 7 (64-bit) Unsupported Certified Compatible Certified Certified Certified
Windows 8 (32-bit) Compatible Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified
Windows 8 (64-bit) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified

Certified - fully tested and supported
Compatible - partially tested but should function properly
Unsupported - either impossible or not tested

Apple Mac OS Operating System

  Safari 6.0.1 Safari 5.1 Safari 5.0 Safari 4.0 Firefox ESR1 Firefox Final Release Channel2 Chrome4 Stable Channel3
Mac OSX 10.6
"Snow Leopard"
Unsupported by Apple Certified Certified Compatible Certified Certified Certified
Mac OSX 10.7
"Lion"
Certified (10.7.5) Certified Unsupported by Apple Unsupported by Apple Certified Certified Certified
Mac OSX 10.8
"Mountain Lion"
Certified (10.8.2) Certified Unsupported by Apple Unsupported by Apple Certified Certified Certified

Certified - fully tested and supported
Compatible - partially tested but should function properly
Unsupported - either impossible or not tested

1 Firefox ESR is a release of Firefox intended for groups who install and maintain the desktop environment in large institutions. More information is available at http://www.mozilla.org/en-US/firefox/organizations/.
2 The Firefox Release Channel is the fully tested version by Mozilla and intended to be the most stable. This channel is updated roughly every six weeks. More information is available at http://blog.mozilla.com/blog/2011/04/13/new-channels-for-firefox-rapid-releases/.
3 The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases. More information is available at http://www.chromium.org.
4 The Mac OS X version of Chrome browser does not support Java 7 - more information is below under the heading JRE Support.

The following technologies are not supported in SP 12:

  • Internet Explorer 6, 7
  • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
  • Safari 2.0, 3.x and any version on Windows
  • Mac OSX 10.3 "Panther", 10.4 "Tiger", and 10.5 "Leopard"
  • Java 5

If the computer you are using has a different browser than those indicated above, you still may be able to use parts of BlackboardTM Learn Release 9.1. However, you may also experience problems, especially when completing quizzes and tests or using chat and the virtual classroom.

BlackboardTM Learn Release 9.1 advises that your web browser conforms to certain standards. If you have an out-of-date or unsupported browser, it is suggested you either download a certified version of your current browser or a different certified browser before attempting to log into BlackboardTM Learn Release 9.1.

Note (AOL) users:

The AOL browser is not compatible with BlackboardTM Learn Release 9.1. However, you can use your AOL Internet connection with one of the web browsers listed above for your operating system to access Blackboard 9.1.

Browser Configuration

Your browser must be configured properly as follows:

  • JavaScript must be enabled.
  • Cookies must be enabled.
  • Pop-up windows must be enabled.
  • Browser Plug-ins

    At a minimum, you will need three browser plug-ins to use BlackboardTM Learn Release 9.1: Adobe Reader, Adobe Flash Player, and the Java Runtime Environment plug-in. You may need additional plug-ins if the course you are taking includes multimedia elements such as QuickTime; your instructor will provide you with any additions you may need.

    To download and install the current versions of Adobe Reader and Adobe Flash Player:

    1. Go to http://www.adobe.com/.
    2. Click the “Get Adobe Reader” button.
    3. Return to http://www.adobe.com/.
    4. Click the “Get Adobe Flash Player” button.

    You will also need the correct version of the Java plug-in (note this is not the same thing as JavaScript). BlackboardTM Learn Release 9.1 will not run properly if you are using an incompatible version of Java or if you have multiple versions of Java installed. Verify your Java plug-in is functioning properly by visiting: http://www.java.com/en/download/help/testvm.jsp

    Connection Speed

    Once you have ensured that your computer has the proper operating system and hardware to run BlackboardTM Learn Release 9.1, you should verify that your Internet connection is fast enough to support BlackboardTM Learn Release 9.1. Online courses may require you to download/upload large files and often include streaming audio and video, both of which require faster connections.

    • Dial-up – you should not be relying on dial-up while taking a course through eLearning. You may still use BlackboardTM Learn Release 9.1. However, you will encounter difficulties when loading pages, especially during peak usage times. You will also find that both audio and video playback can be very choppy. Additionally, downloading or uploading assignments may take a long time.
    • Cable modems (Time Warner – CableVision) – this is the preferred connection to use when accessing Blackboard.
    • Digital Subscriber Line (DSL) – this is a good quality connection to use.
    • Satellite (such as Hughes Net) will work however you will encounter a latency (a delay) between the satellite connection and Blackboard Learn.