Help Desk

Contact the Office of Technology

The Office of Technology is available Monday through Friday, 8:00 a.m. to 4:00 p.m. Eastern Time on days the University is open.  The Office of Technology is located on the 4th floor of Louis Bennett Hall.

Phone: (304) 462-6140
Email: Technology@glenville.edu

The Office of Technology can assist you with:

• Password resets
• Logging in to your campus computer
• Student email and the Microsoft Outlook app
• Microsoft Authenticator (MFA)
• EdNet
• Degree Works
• Student wireless (Wi-Fi)
• Microsoft 365 applications
• Software installation and troubleshooting
• General technology questions and support 

Contact the Brightspace Help Desk

The Brightspace Help Desk is available Monday through Friday from 8:00 a.m. to 4:00 p.m. Eastern Time on days the University is open.  The Office of Technology is located on the 4th floor of Louis Bennett Hall.

Phone: (304) 462-6145
Email: Brightspace.Help@glenville.edu

The Brightspace Help Desk can assist you with:

• Accessing Brightspace 
• Course content and navigation
• Discussion boards
• Uploading files
• Respondus LockDown Browser issues
• General questions about using Brightspace

After-Hours Support for Brightspace

If you experience an issue when the University is closed or outside normal business hours, please contact West Virginia Network for Educational Telecomputing (WVNET).  Please Note: WVNET after-hours support cannot reset passwords, unlock accounts, or assist with University login issues. For password resets or account assistance, please contact the Office of Technology during normal business hours at (304) 462-6140.

Phone: 304-293-5192

Before Contacting Support

Please have the following information available:

• Your name and student ID number
• A description of the problem
• Any error messages you received
• Screenshots, if available

Providing this information will help support staff assist you more quickly.